On June 15, 2017, the Leadership Conference on Civil and Human Rights, of which NHMC and more than 200 national organizations are a part of, filed comments with the Federal Communications Commission (FCC) requesting that the Commission preserve advance notification and customer education requirements as providers upgrade the nation’s infrastructure. Switching from copper-switched wireline to fiber and wireless networks is an important innovation, but relaxing consumer protections will harm low-income and rural communities, including Latinos and other people of color.
The Leadership Conference urged the FCC to protect these especially vulnerable users. We also reiterated the importance of consumer access to 9-1-1 and other health and safety services while copper line services are unavailable. “The Commission has an obligation to ensure that everyone has access to high-quality, affordable, and reliable voice and high-speed broadband services” during and after the transition.